Frequently asked questions

Returns


Do the shoes not fit?  You can easily return them without charge and get your money back. So that you can be entirely sure of your purchase, we offer a 365-day returns policy.


1. Put the shoes in the carton and put it in a durable plastic bag.
2. Close the bag, attach the return label and ask DHL Express (https://mydhl.express.dhl) to collect or call 1 890 725 725  to schedule collection by a courier. When booking a DHL Express pick-up, use the Waybill number stated on your return label.
3. Once we have received the shoes, we will refund you.
4. If you want to change the shoes, make a new order on the website.

Shipment


All products on the website are in stock.
When you order on weekdays, we will ship the shoes within 24h. You will then receive a tracking number via email.
Your shoes will arrive in 1-3 business days.

Children's sizes


1. Place the child's foot on a piece of paper.
2. Mark the heel and the longest toe.
3. Measure the distance between the markings.

When a child walks, its foot usually moves forward about 0.5cm.
The new shoes should be 1-2 cm longer than the foot.

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Contact information

Customer support


myfriends@footway.ie
0800 098 8300
www.facebook.com/footway

We're open 8-16 all business days

Central warehouse


NB! – Use the returns label when returning items
Mineralgatan 7
254 64 Helsingborg
Sweden


All products shown on the website are stocked in our central warehouse, which gives the shortest possible delivery time. If the product does not fit, we welcome returns. In the event of a return please use our returns label.

Other contact information

Suppliers


invoice@footway.com
Footway Group AB
PO Box 1292, 164 29 Kista
Sweden
Org.nr: 556818-4047
VAT: SE556818404701

Press and Investor Relations


Susanne Cederström
ir@footway.com
+46 735 266 098

Corporate Contacts


Daniel Mühlbach, Managing Director
oss@footway.se
+46 735 336 545


Louise Liljedahl, Operations
oss@footway.se
+46 763 168 140

Footway HQ


Victoria Tower, floor 31
Nolsögatan 3
Stockholm, Kista
Sweden


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